Co Browsing Technology. Co-browsing is a safe technology precisely because of how it differs from traditional screen sharing. It allows agents to provide high-value collaborative realtime support.
It simply integrates with your existing methods of communication such as phones chat sessions or emails thus providing personal support in real-time across multiple channels. Co-browsing technology allows a customer service advisor to join customers in their browsing sessions interacting and collaborating with them in real time. See the Ultimate Guide To Co-browsing Also see.
This enables you to enjoy a digital experience even if you are still operating a more traditional contact centreYou can offer your customers all the benefits of the digital experience right alongside your existing system.
Together customer and advisor can simultaneously browse the web an online application or a document and advisors can guide customers through difficult processes and offer specific and. It allows agents to provide high-value collaborative realtime support. Collaborative browsing also known as co-browsing is a software-enabled technique that allows someone in an enterprise contact center to interact with a customer by steering the customer through a Web site in a structured way. In addition there are no downloads of software needed by the user or.